Who Are We
We are a healthcare agency providing home care services through our qualified staff who endeavour to offer professional services at all times. Our service is based on allocating staff to support the service users based on matching criteria that we use to ensure delivery of optimised support. Our matching criteria can include staff skills and service users’ needs, and an awareness of our environmental impact which informs us to minimise travelling distances. Minimal travel also enhances timely attendance and dedication of more time to service user needs. In addition to the direct support staff, the registered manager works 40 hours per week, most of which should be in addition to the levels displayed.
In certain circumstances the manager may be included within staffing levels described. Staffing levels may be changed at the discretion of the manager if there are special needs. Care staff work on a Rota system which ensures that the service is staffed by the appropriate number and skill mix, including weekends and public holidays. New employees are inducted to National Training Organisation standards within 12 weeks of employment. We manage and train our employees with the aim that all our carers achieve NVQ level 2. All other employees receive the training appropriate for their work, for example Food Catering for catering staff. All our employees receive annual training in health and safety matters such as moving and handling, fire awareness and procedures, adult protection and a range of other matters.
“As a company we exclusively believe that complaints and compliments are a valuable indicator of the quality of our service, and an opportunity to improve that quality.”
The company is responding to the growing national demand for high quality and specialist community based care and support services. Community care and support services have been identified as a viable alternative to institutionalised in-patient care of people with learning difficulties, mental health difficulties and physical disabilities in the background of the abuse and exclusion associated with institutionalised in-patient care.